What is Ken Stanton Music's Return & Exchange Policy?

 

Most of our products are backed by our 30-Day Satisfaction Guarantee.

If you are not completely satisfied, you may return most items within 30 days of the shipment dated for a refund, exchange or store credit.*

When returning merchandise ordered from Ken Stanton Music (this includes consumer orders and school orders), return shipping costs are not eligible for refund.

 

100% SATISFACTION GUARANTEE

Ken Stanton Music guarantees to go the extra mile to make sure you are completely satisfied. Our knowledgeable, friendly Sales Associates are dedicated to making sure you are happy with your purchase and the price you've paid.

Contact us to make an exchange. We'll set up the exchange for you and send you a prepaid label for return shipping!

Microphones, wireless products, recording equipment (Multi track, Hard Disk, DAT, CD, Tape Recorders and Duplicators) are returnable for In House Credit (IHC) credit only.

Please contact customer service for more information about an IHC.

Items that are returned in less than new condition will be assessed a 15% restocking fee. Order shipments that are refused are subject to a 15% restocking fee.



  1. Send your return to:

 

Ken Stanton Music

Attn: Returns Dept.

(Your RA#)

119 Cobb Pkwy N

Marietta, GA 30062


FAQ

1. What is your return policy?

We accept returns for any reason.

Most of our products are backed by our 30 Day Satisfaction Guarantee. If you are not completely satisfied, you may return most items within 30 days of the shipment dated for a refund, exchange or store credit.* When returning merchandise ordered from Ken Stanton Music (this includes consumer orders and school orders), return shipping costs are not eligible for refund.

We do not accept returns if the item is damaged.

2. how do i return my product?

  1. Please contact us first to get a Return Authorization number. You will need this or your package will not be accepted and sent back to you. From there, you can send the product back to our store. Credits usually take 7-10 business days from the time we receive your item(s).

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