What is Ken Stanton Music's Return and Exchange Policy?
Returns - Online Purchases
Most of our products are backed by our 30-Day Satisfaction Guarantee. If you are not completely satisfied, you may return most items within 30 days of the shipment dated for a refund, exchange or store credit.* When returning merchandise ordered from Ken Stanton Music (this includes consumer orders and school orders), return shipping costs are not eligible for refund.
100% Satisfaction Guarantee:Ken Stanton Music guarantees to go the extra mile to make sure you are completely satisfied. Our knowledgeable, friendly Sales Associates are dedicated to making sure you are happy with your purchase and the price you've paid.
Exchanges - Online Purchases
Free product exchanges within 30 days:
Please contact Customer Service at 770-427-2491 to obtain a Return Authorization Number for the following:
Exchanges or returns on Oversized Items
Items in Multiple Boxes
Items larger than 40 lbs
We recommend using FedEx or UPS when returning items, please use the original packaging and boxes. Be sure to cover the original shipping address on the outside carton.
For your protection, be sure to retain the tracking number. Please insure the package for the value of the merchandise. Unfortunately, we cannot refund your original shipping charges.
Send your return to:
Microphones, wireless products, recording equipment (Multi track, Hard Disk, DAT, CD, Tape Recorders and Duplicators) are returnable for In House Credit (IHC) credit only.
Please contact customer service for more information about an IHC.
Items that are returned in less than new condition will be assessed a 15% restocking fee. Order shipments that are refused are subject to a 15% restocking fee.